OD10965

IT Service Management with System Center Service Manager, On Demand 10965

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

Nutzen

In dieser MOC on Demand Version ist eine original MOC Unterlage in digitaler Form enthalten.
After completing this course, students will be able to:

  • Describe Service Manager 2012 R2.
  • Install Service Manager 2012 R2.
  • Describe Service Manager usage cases.
  • Configure base settings in Service Manager 2012 R2.
  • Configure Incident and Problem Management.
  • Configure Activity, Change, and Release Management.
  • Configure and Manage Service Requests.
  • Automate business processes with Service Manager and Orchestrator.
  • Configure Service Level Management.
  • Customize The Self-Service Portal.
  • Use Reports and Analyze Data in Service Manager.
  • Perform advanced troubleshooting and disaster recovery in Service Manager.
  • Customize Service Manager Forms.


Zielgruppe

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.


Voraussetzungen

Before attending this course, students must have:

  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • An understanding of the IT management processes that are included with ITIL and MOF.


Informationen auf einen Blick

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Seminarnummer: 29430

01.01.2017 TÜV Rheinland Seminare
Online

01.01.2018
Online

Preis
ab 990,00 € zzgl. MwSt.
ab 1.178,10 € inkl. MwSt.
TÜV Rheinland Akademie Inhouse

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