This On Demand online course provides students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.
Details zu MOC On Demand Trainings finden Sie unter den Hinweisen weiter unten.
In dieser MOC on Demand Version ist eine original MOC Unterlage in digitaler Form enthalten.
After completing this course, students will be able to:
Describe Service Manager 2012 R2.
Install Service Manager 2012 R2.
Describe Service Manager usage cases.
Configure base settings in Service Manager 2012 R2.
Configure Incident and Problem Management.
Configure Activity, Change, and Release Management.
Configure and Manage Service Requests.
Automate business processes with Service Manager and Orchestrator.
Configure Service Level Management.
Customize The Self-Service Portal.
Use Reports and Analyze Data in Service Manager.
Perform advanced troubleshooting and disaster recovery in Service Manager.
Customize Service Manager Forms.
This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.
Before attending this course, students must have:
Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
An understanding of the IT management processes that are included with ITIL and MOF.
Inhalte des Seminars
Module 1: Service Management Overview
In this module you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2012 R2 Service Manager can be used to implement them in your organization.
Business Drivers Behind IT Service Management
Introduction to Microsoft System Center 2012 R2
System Center 2012 R2 Service Manager Overview and Key Features
Adopting ITIL/MOF Best Practices with Service Manager
Module 2: Installing System Center 2012 R2 Service Manager
In this module you will learn the key component and architecture of Service Manager including the hardware and software requirements.
System Center 2012 R2 Service Manager Architecture and Core Components
Hardware, Software and Security Requirements
Planning and Sizing a System Center 2012 R2 Service Manager Deployment
Installing System Center 2012 R2 Service Manager
Installing and Configuring the Service Manager Self-Service Portal
Overview of the Service Manager Console
Upgrading to System Center 2012 Service Manager
Lab : Installing System Center 2012 R2 Service Manager
Lab : Upgrading to System Center 2012 Service Manager
Module 3: Key Concepts and Features
In this module, you will learn many of the key features and concepts that will help you understand how to configure important functions in Service Manager.
Overview of Management Packs
Overview of the Service Manager CMDB
Security and User Roles
Lab : Configuring Service Manager for StockTrader and DinnerNow
Module 4: Configuring Service Manager For Your Environment
In this module you will learn some of the key configuration tasks that should be performed in Service Manager in order to customize it for your environment.
System Center 2012 R2 Service Manager Initial Configuration
Configuring Business Services
Configuring Access for your Support Teams
Lab : Configuring Service Manager for Your Environment
Module 5: Integrating Service Manager with the Hybrid Cloud
In addition to the Active Directory and System Center Connectors and Exchange Connector can also be installed in Service Manager to provide integration with Microsoft Exchange Server and allow features such as creating an Incident from an email to be performed. It is important that you understand how to configure these Connectors so that important information relating to your IT environment can be represented in Service Manager appropriately.
Integrating Service Manager with Active Directory and other System Center Components
Integrating Service Manager with Exchange
Lab : Configuring Connectors in Service Manager
Module 6: Managing Incidents and Problems
In this module you will learn how to differentiate an issue that occurs in the IT environment between an Incident and a Problem. You will also learn how to configure Incidents and Problems which includes creating Templates that can be used to auto-populate Incident forms. Finally you will learn how Service Manager Queues and Views can be created to filter Incidents and Problems. These can then be used when configuring User Roles to restrict what Incidents and Problems analysts can view and work on in the Service Manager Console.
The Definition of an Incident and a Problem
Using Queues and Views with Incidents and Problems
Lab : Configuring Incident and Problem Management
MOC On Demand Trainings sind original Microsoft Trainings, in denen Sie zeit- und ortsungebunden lernen können.
Diese Trainings enthalten:
Zugang zum offiziellen Microsoft Video on Demand Kurs für 90 Tage ab dem ersten Zugriff.
Einen Lab-Online-Zugang für praktische Übungen, der ab Kauf 6 Monate gültig ist.
Eine originale MOC Schulungsunterlage in digitaler Form, wie sie auch in den Live-Trainings eingesetzt wird.
Weitere Details entnehmen Sie unserer MOC On Demand Landingpage unter www.tuv.com/Microsoft
Zurzeit sind leider keine Termine verfügbar.
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