Supporting and Troubleshooting Windows 10, On Demand 10982
- Seminar
- E-Learning
- Zurzeit keine Termine
- 40 Unterrichtseinheiten
- Teilnahmebescheinigung
Seminarnummer: 29417
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment.
Details zu MOC On Demand Trainings finden Sie unter den Hinweisen weiter unten.
Nutzen
In dieser MOC on Demand Version ist eine originale MOC Unterlage in digitaler Form enthalten.
After completing this course, students will be able to:
Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
Recover a PC running Windows 10.Zielgruppe
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
Anforderungen
Before attending this course, students must have:
Inhalte
Module 1:
Implementing a Troubleshooting MethodologyThis module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
Lessons
Lab : Using Troubleshooting Tools
Lab : Implementing a Troubleshooting Methodology
Module 2:
Troubleshooting Startup Issues This module describes how to identify and troubleshoot issues that affect the Windows 10 operating systems ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
Module 3:
Troubleshooting Hardware and Device Drivers This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.
Lessons
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
Module 4:
Troubleshooting Remote Computers This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab : Troubleshooting Remote Computer by Using Windows PowerShell
Module 5:
Resolving Network Connectivity Issues. This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organizations network infrastructure, and how to use these tools to configure and troubleshoot network connections.
Lessons
Lab : Resolving Network Connectivity Issues
Module 6:
Troubleshooting Group PolicyThis module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Lab : Troubleshooting Group Policy Application Issues
Lab : Resolving Group Policy Issues
Module 7:
Troubleshooting User SettingsIn this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings.
Lessons
Hinweise
MOC On Demand Trainings sind original Microsoft Trainings, in denen Sie zeit- und ortsungebunden lernen können.
Diese Trainings enthalten:
Weitere Details entnehmen Sie unserer MOC On Demand Landingpage unter www.tuv.com/Microsoft
