Implementing a Troubleshooting MethodologyThis module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of the Troubleshooting Steps
- Troubleshooting Tools
Lab : Using Troubleshooting Tools
Lab : Implementing a Troubleshooting Methodology
Troubleshooting Startup Issues This module describes how to identify and troubleshoot issues that affect the Windows 10 operating systems ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
- Recovering BitLocker-Protected Drives
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
Troubleshooting Hardware and Device Drivers This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.
- Troubleshooting Device Driver Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability
- Configuring the Registry
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
Troubleshooting Remote Computers This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab : Troubleshooting Remote Computer by Using Windows PowerShell
Resolving Network Connectivity Issues. This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organizations network infrastructure, and how to use these tools to configure and troubleshoot network connections.
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
Lab : Resolving Network Connectivity Issues
Troubleshooting Group PolicyThis module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
Lab : Troubleshooting Group Policy Application Issues
Lab : Resolving Group Policy Issues
Troubleshooting User SettingsIn this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings.
- Troubleshooting Sign In Issues
- Troubleshooting t